Shopping FAQs

We ship daily on business days.

Urban areas are $5
The rest of NZ is $9
International is $25.

Do you live Urban?

Be sure to enter your address using autocomplete (select the right option from the suggestions) to make sure your post code is recognised and you get the correct rate.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

See the full info here.

Organic Lubricant FAQs

For a lubricant information and ideas, check out our articles in the Sex & Intimacy Journal.

Whatever your reason for using sex lube, it helps to have some tips up your sleeve to get the most pleasure out of your experiences.

Here are our top 12 insider tips for using organic personal lubricants for maximum fun and safety. Read on – we’d love to share insights into personal lubricant and the many ways to use it!

This organic lube is designed to enhance your fun and lovemaking. Whether your own natural lubrication is in need of enhancement or not, this organic lube is designed to reduce dryness and irritation and encourage play.

Sex is fabulous, and slippery sex is even better! That’s where our organic personal lubricant comes into the act.

Here are 13 reasons to use sex lube.

Lube should be stored in a cool dry place. As an organic formulation with oils and butters, it can be affected by temperature fluctuations and become less fluid on very cold nights.

You'll find the perfect amount for your preferences - apply liberally and enjoy!

Oil conditions and water rehydrates. Try water on top of oil for extra lubrication.

Yes, yes, yes. From enhancing love making to making daily life easier, lube can help in perimenopause and post menopause life.

Find out why women choose natural lube, and read our tips for great sex at any age.

Water Based Lube FAQs

Rumer's lube is water-based and compatible with all condoms and toys.

Water (Aqua).

Aloe Vera (Aloe Barbadensis) a deeply moisturizing and skin soothing - aids in healing and hydration of sensitive tissues.

Guar Gum (Cyamopsis Tetragonoloba) made from ground guar beans to act as a thickening agent.

Microcare DB – a blend of an organic acid with benzyl alcohol which is used for the gentle preservation of personal care products.

Harakeke Extract (Phormium tenax) has skin softening, healing and anti-inflammatory properties.

Citric Acid (Acetic Acid) found in citrus fruits, this is a natural preservative and pH adjusting agent.

Our formulation contains dehydroacetic acid and benzyl alcohol as the primary preservatives, which have global approval for virtually every personal care and cosmetic application, and have not been tested on animals.

Oil Based Lube FAQs

Rumer's oil-based personal lubricant is only compatible with polyurethane and nitrile condoms and silicone based toys; not latex or polyisoprene condoms.

Our oil-based Lube delivers a luxurious sensation to enhance your fun and lovemaking while moisturising your skin.

Sunflower Seed Oil (Helianthus Annus) a lightweight oil high in Vitamin E, which helps skin and mucous membranes retain moisture and provides a protective barrier.

Shea Butter (Butyrospermum Parkii Fruit) a butter extracted from the Karite Tree nuts in Africa. It has healing and regenerating properties and is a superior moisturiser.

Jojoba Oil (Simmondsia Chinensis) a liquid wax derived from the jojoba seed, which protects, moisturises and contains powerful antioxidants.

Beeswax (Cera Alba) the natural wax made by honey bees in the hive is used as an emollient, a moisturiser and a thickening agent.

Cocoa Seed Butter (Theobroma Cacao) a very stable vegetable fat containing antioxidant Vitamin E, this extract of the cocoa bean has been used for centuries for its antioxidant, moisturising and healing properties.

How to use airless pumps

Having trouble dispensing lube from your airless pump? Here's how to prime the pump and start using your product!

We chose airless packaging to ensure maximum product stability and no waste. However airless packaging can take a minute or so to properly prime the product.  

  1. Tap the bottom of the bottle firmly (but not too aggressively) against a hard surface 3-4 times to help loosen up the plate. 
  2. Make sure the holes on the bottom of the pump aren’t covered or occluded.
  3. Place your finger over the opening and pump until the product comes out. It can take up to a minute depending on the thickness of the product - the oil based lube is a thicker formulation.

If you are still unable to get the product to dispense, turn the bottle over and place a straightened paper clip in the small hole to help push up the plate.

Repeat these steps as needed. 

An airless pump is packaging that decreases contamination and air the product is exposed to by eliminating the use of a straw. The bottle creates a vacuum effect so that when pumped, it brings the product up and out.

A plate sits at the bottom of the product and pushes it up as you pump the product. Sometimes this plate can get “stuck” and requires priming.

Priming means pumping the product multiple times until the product is expelled. 

Still curious?

We'd love to help! If your query hasn't been addressed above, send us a message and one of our team will be in touch.